LEGAL NOTICES
Name of the association: FESTIVAL D’AUVERS SUR OISE Address: 5 AVENUE MARCEL PERRIN 95540 MERY SUR OISE Phone number: 01 30 36 70 82 Director of publication (name of the president of the association): DIDIER HAMON Host: OVH FRANCE
In accordance with the provisions of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, users of the site www.festival-auvers.com www.festival-auvers.com are informed of the identity of the various stakeholders in the context of its implementation and monitoring. Site edition The site www.festival-auvers.com is published by the Festival d’Auvers-sur-Oise association, a non-profit association under the 1901 law whose head office is located at 5 avenue marcel Perrin 95540 Mery sur oise. Responsible for publication Didier Hamon Host The site www.festival-auvers.com is hosted by the company OVH France 2 RUE KELLERMANN 59100: City: ROUBAIX: The storage of Users’ personal data is carried out exclusively on data centers located in Member States of the European Union of the company OVH Contact us • By email: support@festival-auvers.com CNIL The Festival d’Auvers sur Oise association will keep in its computer systems and under reasonable security conditions proof of the transaction including the order form and invoice. In accordance with the provisions of Law 78-17 of January 6, 1978, as amended, the User has the right to access, modify and delete information collected by the Festival d’Auvers sur Oise. To exercise this right, the User will have to send a message to the following address: support@festival-auvers.com
GENERAL TERMS AND CONDITIONS OF SALE (GTCS)
BUYING TICKETS ONLINE
PREAMBLE
These terms and conditions of sale apply automatically and without restriction to all orders placed for the purchase of performance tickets on the Auvers-sur-Oise Festival computerised ticketing website: www.festival-auvers.com
They may be modified without prior notice. The purchase of show tickets by the purchaser implies unreserved acceptance of these terms and conditions of sale.
IMPORTANT
Any person purchasing a ticket or product on the Auvers-sur-Oise Festival website is invited to carefully read the GTCS, which aim to define the contractual relationship between him/her and the Auvers-sur-Oise Festival, as well as the conditions applicable when purchasing tickets online. La langue des présentes CGV (GTCS) est la langue française. In the event of translation of all or part of these conditions, only the original French text shall be deemed authentic.
Confirmation of the order via this website entails the conclusion of the definitive contract. This implies unreserved acceptance by the customer of the entirety of the GTCS, which he/she acknowledges having read before validating his/her purchase. The customer accepts the provisions concerning safety and additional regulations relating to access to the venue or any other performance venue. The customer is aware that if these regulations are not respected, access to the venue will be refused without compensation. The applicable General Terms and Conditions are those in force on the online sales site on the date of purchase of the ticket. The Auvers-sur-Oise Festival reserves the right to adapt or modify these GTCS at any time and without prior notice, to the full extent permitted by law.
- Tickets purchased are final. They cannot be returned or exchanged. No duplicates will be issued. In the event of loss, contact the Festival Ticket Office, who will issue a duplicate after verifying the purchase.
- Changes to the programme and distribution may be made without prior notice and without the Festival being held responsible.
- To ensure that the concerts run smoothly, the doors will be closed at the start of the performance.
- To ensure that the concerts start on time, unoccupied seats will be released 3 minutes before the musicians arrive.
- Latecomers will not be admitted until the first applause and will have to move to the free seats or chairs at the back of the concert hall. They will be returned to their seats only during the interval.
- Children under the age of 4 are not admitted to concerts.
- Any concert that has started after 30 minutes is considered to have been played, so tickets will not be refunded.
PRESENTATION OF THE ONLINE TICKETING SERVICE
www.festival-auvers.com is the Festival d’Auvers-sur-Oise’s oneline ticketing sevice, having its registered office at the 5, avenue Marcel Perrin – 95540 Méry-sur-Oise
This Auvers-sur-Oise Festival online ticketing service allows you to buy tickets for shows and join the Auvers-sur-Oise Festival association.
For all information concerning your online ticket purchases, please contact us by e-mail : billetterie@festival-auvers.com
ARTICLE 1- RATES
Ticket prices include taxes
The applicable prices are those indicated in the programmes and displayed at the Auvers-sur-Oise Festival ticket offices.
All prices may be modified without prior notice. However, tickets will be invoiced on the basis of the prices in force at the time your order is validated.
They will only be validated once we have confirmed that payment has been received.
Tickets are nominative and may not be resold at a higher price (law of 27 June 1919).
1.1-Reduced rates
Visitors benefiting from the reduced rate must present their proof of reduction when purchasing on site or send a photocopy of their proof of reduction when booking by telephone or deposit it in their “customer area”.
No discount is applicable after payment of the order.
Fnac members can only obtain the reduced rate in Fnac shops.
The Reduced Rate applies to members of the Association du Festival d’Auvers-sur-Oise, schoolchildren, students (up to 28 years old), pupils and students of the CRR de Cergy-Pontoise, “Points communs” subscribers, large families, jobseekers, holders of a paying ticket to an exhibition at the Château d’Auvers-sur-Oise or the Musée Daubigny in the current year, and groups of more than 20 people.
Pass Campus
The Festival is a partner of the Pass Campus scheme. Admission is €5 for Pass Campus holders and seating is subject to availability in certain categories.
Group Reservation
The Group Rate applies only to groups of at least 20 people. Reservations are required and must be made by “Order Form”, either by telephone, post or email, followed by a deposit cheque for 50% of the total amount, to be received within 72 hours. The deposit is retained if the order is cancelled.
ARTICLE 2 – SEAT LOCATION
Depending on the configuration, the following seats may be available:
2.1- Numbered seats
For performances with numbered seats, you will be given your seat number when you place your order.
For performances with numbered seats, the customer will be allocated an automatic seat by the online sales site. No subsequent complaints will be taken into account.
2.2- Open places
For events where seating is not numbered, spectators are free to choose their place in the auditorium.
2.3- People with reduced mobility (PRM)
If you would like to book seats for a person with reduced mobility (PRM), you will not be able to do so via the online ticketing service. Please contact us directly on the ticket office telephone number: 01 30 36 77 77.
ARTICLE 3- SECURE PAYMENT AND PERSONAL DATA
3.1 Payment method / secure payment
Ticket orders are not binding on the Auvers-sur-Oise Festival until receipt of an e-mail confirming payment of the transaction.
Payment is accepted exclusively online.
Tickets purchased on the Auvers-sur-Oise Festival website can only be paid for by VISA, AMEX or cards compatible with the Paybox secure payment site (Carte Bleue / Visa / Eurocard / Mastercard).
The information provided by the customer when entering their bank details is encrypted by our bank in order to protect all sensitive data during payment as effectively as possible. The online payment transaction is handled by the Paybox system. This transaction is carried out using a secure SSL encrypted system. Under no circumstances and at no time do credit card details pass through the Paybox server.
Once Paybox has confirmed that the order has been validated, your card will be debited.
If you have a problem with payment: check the validity and authorised limit of your card.
Some banks require an additional code for online purchases. Please contact your bank for more information.
3.2 Personal data
The information and data concerning you are necessary for the management of your order and for our commercial relations. This information and data is also kept for security purposes, to comply with legal and regulatory obligations and to enable us to improve and personalise the services we offer you and the information we send you.
In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify and object to any information concerning you, which may be exercised by writing to : Festival d’Auvers-sur-Oise, 5 avenue Marcel Perrin, 95540 Méry-sur-Oise, giving us your surname, first name, address and, if possible, your customer reference. In accordance with the regulations in force, your letter must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the reply should be sent.
ARTICLE 4 – ORDER CONFIRMATION
Your order for tickets is only definitively confirmed once you have clicked on the “PAY MY ORDER” button, and the Festival d’Auvers-sur-Oise is only bound by your order once we have received the email confirming that your order has been validated. We therefore invite you to check your e-mail.
ARTICLE 5 – VALIDATION
You declare that you have read and accepted these general terms and conditions of sale without reservation before submitting your order. Acceptance of the general terms and conditions of sale, by ticking the “I accept the General Terms and Conditions of Sale” box, enables you to validate your order.
ARTICLE 6 – HOW TO OBTAIN TICKETS
The ticket(s) and the confirmation of the online purchase must be checked by the purchaser when they are received. No subsequent complaints will be taken into account.
The tickets issued are unique.
No duplicates will be issued.
Each ticket order will be subject to an additional administration fee of 4 euros (incl. VAT), regardless of whether the tickets are obtained free of charge or for a fee.
Generally speaking, the methods of obtaining tickets offered to you online are linked to the time between the date of reservation and the date of the event, as well as to the nature of the tariff chosen and the conditions for benefiting from it. The methods of obtaining tickets are as follows:
6.1. Print at Home Ticket
Conditions specific to the Print at Home Ticket :
The print-at-home ticket allows you to print tickets purchased on an ordinary printer using Internet access.
To be valid, your ticket must be printed in portrait mode, on a blank white A4 sheet of paper, front and back.
There is a ticket for every seat purchased.
Tickets that can be printed at home carry a unique barcode. The validity of tickets is checked and recorded at the entrance to the venue concerned using barcode readers. It is impossible to be admitted several times with the same ticket. Reproduction of tickets is prohibited. Only the first person to present the ticket will be admitted to the event. This person is presumed to be the legitimate ticket holder. It is therefore forbidden to reproduce, duplicate or counterfeit the ticket in any way, or to make it available for such purposes. Keep your ticket in a safe place. Never accept a ticket offered to you by a stranger, as it could be a copy.
The organiser may refuse entry to the event if several prints, reproductions, copies or imitations of a home-printable ticket are in circulation and access to the event has already been granted to the holder of a print, reproduction, copy or imitation of the corresponding home-printable ticket. In particular, the organiser is not obliged to check the identity of the person presenting the print-at-home ticket in order to verify that this is the ticket purchaser, nor to check the authenticity of the print-at-home ticket insofar as the imitation or copy cannot be unmistakably identified as such during the entry control to the event. If the holder of a home-printable ticket is refused entry for this reason, there is no right to a refund of the price paid.
The Festival d’Auvers-sur-Oise declines all responsibility: for anomalies that may occur during the ordering, processing or printing of the print-at-home ticket insofar as they were not caused intentionally or as a result of negligence in the event of loss, theft or illicit use of the print-at-home ticket.
6.2. Box office withdrawals
Tickets can be collected from the box office.
Reduced-price tickets can only be collected from the ticket office on presentation of proof of entitlement. The method of collection will be indicated to you when you purchase your tickets online. Tickets will be issued on presentation of the confirmation email.
In the absence of proof of reduced rates or presentation of the member’s card, the normal rate will apply. An additional fee will therefore be requested. Resale at a higher price than that indicated on the ticket is prohibited (law of 27 June 1919).
Audiences are invited to visit the venue’s website for box office opening times: www.festival-auvers.com
6.3 Tickets sent by post
Tickets can only be sent by post if the time between payment of the order and the date of the first show is more than one working week.
Tickets are sent by ordinary post and the Auvers-sur-Oise Festival declines all responsibility in the event of loss or theft by the Post Office.
Tickets are dispatched within 5 working days.
ARTICLE 7 – SHOW TIMES AND VENUE
The date, venue and time of the show are shown on the ticket.
Shows start on time, with the doors of the venue generally opening 30 minutes before the show.
Late spectators can only be seated if the show is interrupted or if there is access to the auditorium. They will be seated in the free seats designated by the box office host/hostess and will return to their seats at the interval. If you are late, numbered seats are no longer guaranteed.
Please note that due to artistic constraints inherent in certain shows, it may not be possible to admit latecomers.
The duration of the show for creations varies and is only known a few days before the performance.
ARTICLE 8 – CANCELLATION
No cancellation is possible after the customer has paid for the tickets. In the case of shows, case law considers that the relationship established between the venue that announces a show, indicates the price of seats and the time of performance, and the audience that buys a ticket, regardless of the method of payment (cash, cheque, credit card, money order), is a contractual relationship. Under these conditions, it is only if the entertainment company does not fulfil its obligation that the spectator can request a refund or contest the contract with the venue.
The Festival d’Auvers-sur-Oise reserves the right to make any changes to the order, duration and distribution of the show. Furthermore, the Festival d’Auvers-sur-Oise reserves the right to cancel any performance that cannot take place due to unforeseen circumstances or force majeure, such as (but not limited to) bad weather, strikes, fire, water damage, illness of a performer, etc. The Festival d’Auvers-sur-Oise reserves the right to cancel any performance that cannot take place due to unforeseen circumstances or force majeure. In such a case, the Auvers-sur-Oise Festival will offer an alternative performance date or, failing that, a refund of the ticket.
If a performance is interrupted after the first half, tickets cannot be taken back, exchanged for another date or refunded.
Any concert that has started after 30 minutes is considered to have been played, so tickets will not be refunded.
ARTICLE 9 – RIGHT OF CANCELLATION
In accordance with article L 121-20-4 of the French Consumer Code, tickets for shows and related products cannot be withdrawn by the customer.
ARTICLE 10 – CUSTOMER SERVICE AND ORDER TRACKING
For any information or questions, please contact our e-ticketing service:
- Phone : 01 30 36 77 77 (price of a local call) Monday: 2pm-6pm, Tuesday to Friday: 10am-1pm / 2pm-6pm
- Postal : Festival d’Auvers-sur-Oise – 5, avenue Marcel Perrin – 95 540 Méry-sur-Oise
- Mail form: Contact us by e-mail : billetterie@festival-auvers.com
ARTICLE 11 – APPLICABLE LAW – DISPUTES
Any dispute concerning the online purchase process, whatever its nature, must be made in writing no later than the evening of the performance to the following address:
Festival d’Auvers sur Oise – 5, avenue Marcel Perrin – 95 540 Méry-sur-Oise
Any other complaints must be made on the evening of the performance directly to the venue offering the show.
The Festival d’Auvers-sur-Oise declines all responsibility for any damage whatsoever to effects, objects or materials brought by spectators. Spectators are responsible for any direct or indirect damage they may cause while attending the performances.
Tickets do not entitle the holder to a recording of the show. All recordings, in any form whatsoever, including photographs, are strictly forbidden. The Festival d’Auvers-sur-Oise reserves the right to take legal action for damages.
